Refund policy

Cosmetics Return & Refund Policy

To ensure product safety and hygiene for all customers, the following return policy applies to all cosmetic and skincare products purchased from our store.

1. Return Window
Customers may request a return within 30 days of receiving the product. Requests made after this period may not be accepted.

2. Eligibility for Returns (Unopened Products Only)
Cosmetic products are eligible for return only if they meet all of the following conditions:

  • The product is unused and unopened

  • The original safety seal is intact

  • The item is returned in its original packaging and resellable condition

Items that do not meet these conditions may not be eligible for a refund or exchange.

3. Opened or Used Cosmetics
For health, hygiene, and safety reasons, we do not accept returns or exchanges for cosmetic products that have been:

  • Opened

  • Used

  • Unsealed (safety seal broken or removed)

Once the protective seal is broken, the product is considered no longer in new condition and cannot be resold, and therefore is not eligible for return.

4. Exceptions (Defective or Incorrect Items)
Returns or refunds may be approved in the following circumstances:

  • The product arrived damaged or defective (e.g., leakage, broken container)

  • The wrong item was shipped

  • The product caused a verified adverse skin reaction

For these cases, customers may be asked to provide supporting evidence, including but not limited to:

  • Photos of the product and packaging

  • A description of the issue

  • Medical or dermatology documentation in the case of severe skin reactions

All claims are reviewed on a case-by-case basis, and approval is at the sole discretion of our store.

5. Return Authorization
Customers must contact our support team before sending any item back. Returns sent without prior authorization may not be accepted.

6. Refund Processing
Once the returned item is received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.

We reserve the right to refuse returns that do not comply with this policy.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.